Frequently Asked Questions
Find answers to common questions about our rooms, services, and policies
Rooms & Reservations
How do I reserve a room?
Contact us via WhatsApp, phone, or email. You can also fill out the enquiry form and we will respond promptly.
What is your check-in and check-out time?
Check-in is 2:00 PM, check-out is 11:00 AM. Early/late options depend on availability.
Do you allow extra guests?
Base occupancy is 1 guest, up to 2 with an additional fee. Contact reception.
What amenities are included?
Breakfast, WiFi, AC, TV, housekeeping, and 24/7 reception.
Payments & Policies
How is payment done?
Offline via cash, M-Pesa, bank transfer, or card at check-in.
Do you require a deposit?
Conference bookings typically need a 50% deposit; room deposits depend on stay length.
Cancellation policy?
48+ hours before check-in: full refund. Within 48 hours: one-night charge.
Conference & Events
What conference facilities do you offer?
Mwangaza Hall (160), Majadiliano Hall (80), Executive Boardroom (16) with AV and WiFi.
Do you provide catering?
Yes, full catering for breakfast, lunch, and tea breaks.
Can I visit before booking?
Yes, schedule a site visit with our events coordinator.